FAQs

 

Q: What's the estimated delivery time for my items? A: Generally, it takes 3-15 business days for orders to be shipped and delivered. With a standard processing time of 1-3 business days. For specific details, please consult our shipping policy.

Q: HOW TO MAKE A PURCHASE? Select your preferred style from the product page, then click the "Add To Cart" button. Follow the straightforward prompts to finalize your order.

Rest assured, we'll take care of preparing your order and keep you informed as it's en route to you!

Q: When can I expect to receive a tracking number? A: Typically, you can anticipate receiving a tracking number within 1-3 business days.

Q: Can I place an order from any location? A: Yes, you can place an order from anywhere in the world – we offer worldwide shipping.

Q: In which currency will I be billed? A: Your charges will be in your local currency.

Q: Will I get an order confirmation number? A: Certainly, all customers will receive an order number upon placing their orders. If you don't receive one within 24 hours, please contact us.

Q: Who should I contact for order-related issues? A: Please direct any inquiries to alderjewellers@gmail.com. You can also reach us via our Facebook or IG DMs alderjewelers 

Q: What payment methods are accepted? A: We accept a wide range of payment methods, including Visa, Mastercard, AMEX, Google Pay, Apple Pay, Shop Pay, and more.

Q: Is the Checkout process secure on this site? A: Rest assured, all purchases on our site are secure and safe.

Q: If I provide my email, will my information be sold? A: No, we do not sell customer information. Emails are used solely for follow-up and to send newsletters containing promotions and discount coupons.

Q: Do I need to cover customs charges? A: For most countries, customs charges are not required. However, it can vary based on your location.

Q: HOW TO CANCEL MY ORDER?

Policy: Order Cancellation/Recall Fee

At Alders, we strive to provide exceptional service to our valued customers. To ensure a smooth and efficient order fulfillment process, we have implemented a policy regarding cancellation or recall of orders after they have been shipped or processed. This policy aims to cover any additional costs and efforts incurred due to order cancellation or recall. Please read the following guidelines carefully:

1. Order Cancellation/Recall Fee:
a. A non-refundable fee of $5.50 will be charged to customers who wish to cancel or recall an order that has already been shipped or processed.
b. The fee covers administrative costs, packaging, restocking, and other expenses associated with reversing the order process.
c. The cancellation/recall fee will be deducted from the refund amount, if applicable.

2. Eligibility for Cancellation/Recall:
a. Order cancellation or recall requests can only be considered if the order has not yet been delivered or picked up by the customer.
b. Once an order has been delivered or picked up, it is no longer eligible for cancellation or recall.

3. How to Request Cancellation/Recall:
a. Customers who wish to cancel or recall an order must contact our customer service team directly.
b. Contact details and procedures for cancellation/recall requests will be provided on our website, invoices, or other communication channels.

4. Refunds:
a. If the cancellation or recall request is approved and the order is eligible, the customer will be refunded the purchase amount, minus the $5.50 cancellation/recall fee.
b. Refunds will be issued through the original payment method used for the order.
c. Please allow a reasonable processing time for the refund to be completed.

5. Exceptions:
a. In cases where the cancellation or recall is due to a mistake or fault on the part of Alder (e.g., wrong item shipped, damaged goods), the cancellation/recall fee will be waived, and the customer will receive a full refund.
b. Alder reserves the right to make exceptions to this policy in extraordinary circumstances on a case-by-case basis.

By placing an order with Alder, customers acknowledge and agree to comply with this policy. We recommend reviewing and familiarizing yourself with this policy before making a purchase. If you have any questions or require further clarification, please don't hesitate to contact our customer service team.

Note: This policy is subject to change without prior notice. It is the customer's responsibility to stay updated with the most recent version available on the Alder website or by contacting customer service.

Q: CAN I UPDATE MY ORDER DETAILS?

If you've spotted an error in your order, don't worry. Reach out to us Here within 12 hours of your purchase date.

In the scenario where the shipping address is inaccurate but the item is already in transit, follow these steps:

1. Monitor your order closely using the provided tracking link.
2. Once your tracking number becomes active or when the item reaches the Post Office (P.O), get in touch with the P.O. Share your tracking number and request an address update.

Q: CAN I UPDATE THE BILLING ADDRESS?

Regrettably, we're unable to modify the billing address once an order has been placed. However, rest assured that if your shipping address is accurate, you'll still be able to receive your package without any issues.

Q: ARE THERE ADDITIONAL CUSTOMS OR TAX FEES? At gymforcegear we solely charge for the products and shipping. However, in specific instances, your local post office may request extra charges for customs, taxes, or VATs. For queries about such fees, kindly get in touch with your local post office. We're here to assist you!