Thank you for choosing Alder Jewellers for your exquisite jewelry needs. We strive to provide you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to ensure a clear understanding of the process.

Processing Time:

• Buy today, Sent out same day (unless changes need to be made to the order) 
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time:

• Once your order has been processed, it will be shipped within 1-3 business days.
• Please note that the shipping time is an estimate and may vary depending on your location and external factors such as customs processing.

Order Status:

• You can check the status of your order by logging into your Alder Jewellers account or by using the tracking information provided in the shipping confirmation email.

Delivery Issues:

• If there are any issues with the delivery of your order, please contact our customer service team at [service@alderjewellers.com]

Holiday Delays:

• During peak seasons or holidays, there may be delays in processing and shipping. We appreciate your understanding during these busy times.

If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact our customer service team at [service@alderjewellers.com]. Thank you for choosing Alder Jewellers—we appreciate your business!

 

Alder Jewellers Return Policy

At Alder Jewellers, we are committed to ensuring your satisfaction with every purchase. We take pride in crafting timeless pieces that bring joy and meaning to our customers. To make your shopping experience as seamless and worry-free as possible, we have established the following return and warranty policies:

30-Day Free Returns We offer a hassle-free 30-day return policy on all purchases. If you are not completely satisfied with your item, you may return it within 30 days of receiving it for a full refund or exchange. Returns are entirely free of charge—simply contact us, and we’ll guide you through the process to make it quick and easy.

Lifetime Warranty Your Alder Jewellers piece is designed to last a lifetime. That’s why we proudly offer a lifetime warranty on all our jewelry. This warranty covers any manufacturing defects or craftsmanship issues, as well as if the customer ordered the wrong ring size, giving you peace of mind that your jewelry will always be as perfect as the day you received it.

Free Ring Size Replacement We understand that finding the perfect fit is essential. Alder Jewellers provides free ring size replacements for all our customers. Simply contact us, and we will guide you through the process to ensure your ring is resized and returned to you promptly, at no additional cost.

Seamless Returns Process Returning an item with Alder Jewellers is simple and stress-free. Here’s how it works:

1. Initiate Your Return: Contact our customer service team via phone, email, or our website to start your return.

2. Package Your Item: Securely package your jewelry with all original materials, including the box and receipt.

3. Ship It Back: Send the package to the address provided by our team.

4. Refund or Exchange: Once we receive your item, we will process your refund or exchange within 7 business days.

Contact Us If you have any questions or concerns about our return policy or warranty, please don’t hesitate to reach out. Our dedicated customer service team is here to assist you and ensure your Alder Jewellers experience is exceptional from start to finish.